Effective Date: 14 July 2025

Welcome to SWF Group. By accessing or using our website https://swfgroup.com.au, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully.

1. General

This website is owned and operated by SWF Group ABN 22 169 874 355. By using our Site and purchasing products from us, you agree to be bound by these Terms, our Privacy Policy, and any other policies displayed on our website. Please also refer to our Privacy Policy for information on how we collect, store, and use your personal information.

If you do not agree to these Terms, you must not use our Site.

2. Use of the Website

You agree to use this website only for lawful purposes and not for any activity that breaches any laws or regulations or infringes any third-party rights.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

3. Product Information and Pricing

• All prices listed on the Site are in Australian Dollars (AUD) and include GST where applicable.
• We make every effort to ensure product descriptions, images, and pricing are accurate. However, errors may occur, and we reserve the right to correct any inaccuracies or cancel orders based on incorrect information.
• Product availability is subject to change without notice.

4. Promotions and Discounts.

From time to time, we may offer promotional pricing or discounts. These are subject to availability, cannot be applied retrospectively, and may be withdrawn at any time without notice.

5. Orders and Payment

• Orders placed through our website are an offer to purchase and are subject to our acceptance.
• Full payment is required at the time of purchase via secure checkout.
• We accept payments via credit/debit card, PayPal, Afterpay, or other methods as made available.

We reserve the right to cancel or refuse any order, including those that appear to be placed by resellers or distributors.

6. Custom Orders

Personalised or custom-made items (including embroidered or branded uniforms) are non-refundable unless faulty or not as ordered. Please review all specifications carefully before placing your order.

7. Customer Accounts

If you create an account on our site, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. 

8. Shipping and Delivery

• We ship Australia-wide. Shipping fees and estimated delivery times are displayed at checkout.
• We are not liable for delays caused by postal or courier services once your order has been dispatched.

•  Risk of loss or damage passes to you once the goods are delivered to your nominated address

9. Returns and Refunds

Please refer to our Returns & Refunds Policy for detailed information on:

• Change of mind returns
• Faulty or damaged items
• How to initiate a return

We comply with the Australian Consumer Law and your rights are protected by statutory consumer guarantees.

10. Intellectual Property

All content on this site including text, images, graphics, logos, and software is the property of SWF Group or its content suppliers and is protected by copyright and intellectual property laws.

You may not reproduce, modify, or distribute any content without written permission.

11. Limitation of Liability

To the maximum extent permitted by law:

• We exclude all liability for any loss or damage (direct, indirect, or consequential) arising from your use of this website or products purchased through it.
• Our total liability for breach of any implied warranty or condition is limited to the supply of goods again or the payment of the cost of having goods supplied again.

12. Warranties and Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

13. Third-Party Links

Our website may contain links to third-party websites. These are provided for your convenience only and we are not responsible for the content, accuracy, or privacy practices of any linked sites.

14. Changes to These Terms

We may update these Terms from time to time. Changes will be effective immediately upon posting to our website. Continued use of our site after changes indicates your acceptance.

15. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Victoria.

16. Contact Us

If you have any questions about these Terms, please contact us:

SWF Group
📍 332 Raglan St, Sale VIC 3850
📧 info@swfgroup.com.au
📞 1800 99 12 34

These Terms constitute the entire agreement between you and SWF Group in relation to your use of this website and supersede all prior agreements or understandings.